Consumer Safety Policy
Love Caviar takes serious precautions to insure that your orders are delivered in the freshest condition. Love Caviar uses special, secure, temperature and humidity controlled packaging technology to assure safe food transportation to its destination. We use an air tight, fully insulated, temperature retaining packaging system that keeps its contents cool for a full 48 hours in ambient temperatures of up to 90 degrees Fahrenheit or 24 hours in temperatures up to 105 degrees. Through the use of the FreshShip packaging system, Love Caviar can absolutely guarantee that the food products you receive from us are in the same fresh condition as when they left our facility.
The FreshShip system combines a reusable, seamless, molded polystyrene cooler chest with a non-toxic refrigerant gel pack and strategically placed chips of dry ice. Your perishable foods are temperature controlled within the confines of the polystyrene, which itself is encased in an outer cardboard shipper. To further contain temperature escalation, we fill the remaining areas with void fill to minimize the amount of air circulating within the system. As an added bonus, you get to keep the cooler and the refrigerant gel packs to use for your next picnic or road trip. In the winter months, we may utilize a less robust system for the cooler states.
Any accidental transportation damage must be addressed with shipping carrier (FedEx) in accordance with their specific policy.
To prevent our product from the risks associated with spoilage, adulteration or misbranding, we cannot resell returned food items. Hence, we must discard returned food. For public safety reasons, all food sales are FINAL SALE. No return or exchange claims will be accepted.